Archive for October, 2009
Salon & Spa Internet Marketing Uncovered..Well Almost…
Posted by: | CommentsQuick ‘heads up’… HA!
That’s just reminded me of one Tracey’s uncles.
He’s an avid shooting fanatic. We went clay pigeon shooting with him not long back and he had me in stiches.
We were huddled up in this kinda ‘bunker’ (I was cold and half petrified) and someone else was releasing the clays.
As we sat in the bunker he shouted at me:
“Look up – keep ya head down!”
To which I had no option but to burst into laughter and roll around in the mud.
Although it kinda makes sense looking back – at the time it just sounded ridiculous…
Anyway:
‘Keep Ya Head Up’
Yesterday I mentioned I might record a video for you on how you can use the internet to get clients for your salon or spa (most people make it much harder than it really is – and I reckon to confuse you).
If there was enough interest.
Silly question…
My inbox has been rammed with so many responses my eyes go weird when I try to pick out any other emails.
So YES! I will do the vid!
And sorry if you didn’t get a personal response. I responded myself to as many as I could face before the old repetitive strain wotsit started hitting my fingers.
So keep your eyes peeled for my mails from now on.
And make today the best day ever.
Talk soon,
Henry.
P.S. If you sent in a mail with specific questions – sorry if I didn’t answer them all. I got so many it wasn’t poss. But, look out shortly – I’ll have something really cool to help.
P.P.S. If there’s anything salon internet or spa internet type stuff you particularly want to know about then pop it in the comments of this post and I’ll make sure I include it…
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Does the internet work for salon and spas?
Posted by: | CommentsHey, Henry here.
It’s the final countdown.
To two life changing events (well, kinda one for me and one for you).
Number 1: Tracey is now 24 odd weeks and I’m under no illusions how fast Nov, Dec, Jan go – so our new arrival might as well be here already…
We’re pretty much set. Nursery is ready, we’ve got more clothes for him than he could possibly ever wear and this weekend I sorted the pushchair. Quite frankly I wasn’t expecting the price tag that goes with them. By the time we’d added the car seat, flat carry-cot wotsit, matching changing bag and lord knows what else it was over £850! Never mind… As long as the little man is comfortable…
Number 2: First off an apology. Sorry to everyone who’s been calling and emailing asking for my help (and snooping round to see how my clients get such cool results). I’m don’t have room to take any new clients or offer any new places via our free gift.
But I do have some good news.
To try to stem the volume of requests and because I’ll need some quiet time when the little one arrives in Feb I’m currently shooting a ton of videos and preparing loads of special reports for you. And I’ll be offering something that will change this industry forever and give you the chance to make a lot more money without being in your salon or spa – over the next few weeks.
I’m sure it can really help you make a lot more money with a lot less stress (and let you ‘escape’ the day to day running of your biz). But before you take that journey with me all the videos and reports will be free (and these aren’t canned videos of people at seminars – these are content packed jobbies).
And I’m thinking of doing a video on how you can use the internet to get more clients and keep those clients longer.
So – can you help?
I need to know:
1. Do you use the internet right now to generate new clients?
2. If so, how?
3. If so, is it working for you?
4. Whether you do or not, what are you biggest challenges with the internet?
What I’ll do is focus the video (if I do it – which I think I will) on how to sort out the bits you struggle with.
So – PLEASE POST YOUR ANSWERS IN THE COMMENTS of this post.
Have a super day.
Best, Henry.
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Disturbing News About Your Salon/Spa Prices
Posted by: | CommentsWe had the another visit with the midwife yesterday – lovely stuff.
Can’t decide on a name. Torn between:
- Colonel
- Salvador
- Commander
- Aristotle
- and Henry…
And yes – you have permission to ‘crease up’ at most of those!
Everybody else does…
Anyway – DISTURBING price news.
“What You Think You Should Charge is About as Important as the Colour of My Socks!”
This has been brought on by some disturbing remarks I’ve heard about when a staff member ‘deserves’ to raise their prices.
‘Deserves’!
This isn’t a 5 year old talking shop with Santa!
It’s not about what is deserved.
It is ONLY about:
“What a Client Will Pay”
And there’s an awful LOT more to that than the skill of the staff member.
Actually – that is RIGHT DOWN the list.
And before you start to worry I’m not talking about ‘MILKING’ every last penny you can out of your clients.
BUT – I AM MOST DEFINATELY suggesting your prices are NOT as high as they could be right now.
And I am most definitely suggesting that with a few tweaks here and there – you could raise them a lot, with little or no impact on costs and make a lot more ‘dough’ for you.
And in the process have BETTER clients…
I’ll come back to this in a bit.
But for now – right down ALL the things you think affect what you charge.
See what you can improve on – and RAISE your prices.
Best,
Henry.
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Video – Your ‘Magic Bullet’ to Salon or Spa Success
Posted by: | Comments
Hey,
A new video for you.
Firstly to answer the ‘naysayers’!
And secondly to help you out.
Just click play to watch and please post your answer in the comments of this post.
Best, Henry.
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How to Make Your Salon or Spa Staff Ultra Productive
Posted by: | CommentsAbout 7 years ago my boss (yes I did use to work for someone else) said to me:
“Henry – you are a big disappointment – you will never be any good at selling.”
Ooohh… Thanks I thought… And promptly left the company… Ran out of money and started hunting the sofa for pennies for dinner! And in a weird kind of way he was right.
I’d kinda made a catastrophic descent from ‘stardom’.
Having generated over $14 million the year before I started this job my boss was expecting a lot. Trouble was I just was not interested – at all.
Having proved I could do it (sell) my real personality took back over and there is not one bone in my body that’s a natural salesman. I’m shy, awkward in crowds and prefer to stay well out of the limelight.
People in suits and ties with their briefcases, shiny teeth and slick talking literally ‘make me feel ill”.
I just feel so sorry for them. I can see their real personalities, their real selves locked away behind that suit or crisply pressed blouse. Living a life of quiet desperation (and in fact, most of our population lives this life of quiet desperation).
And I used ot be one of those people living a life of quiet desperation. Like a bear locked in a cage.
Until that horrible old boss did me a favour – and sent me packing.
Since then I’ve worn a suit ONCE – and that was for my younger brother wedding.And since then I have never been happier and never made more money.
And I’m on a little crusade.
A little crusade to MAKE SURE that salon and spa owners like you the world over do not live that life of quiet desperation.
I’m sure you don’t.
That’s great.
But what about your staff – are they secretly locked away behind a curtain of ‘professionalism’, are they living a life of ‘quiet desperation’?
Because here’s the thing that will set your profits on a path skyward at lightning speed.
Once you discover who you really are and you attract people who are really like you – you will naturally create a bond so powerful and a friendship so ‘cool’ that selling won’t even be in your vocabulary.
Money troubles will melt away – and you can achieve whatever you want.
And the same is true for ANYONE who interacts with your clients.
Once they become themselves – their real selves then they too will attract people who will naturally spend money with them. I know this happens already in your business.
You will have some clients who are like real friends – you chat, laugh and when you recommend something (as long as they can afford it – and often even if not) they happily spend money with you.
The trick is to make this happen with everybody.
And that starts by simply being your REAL self and by nurturing your staff to be their REAL selves.
When I did this I went from being freakin scared to death of hearing from customers because I just didn’t like them (back in that old job) to having a right old giggle helping my friends make more money in their salons and spas by helping them be themselves and get more clients they like…
And that transformed me from a suit wearing ‘stiff’ with a briefcase full of sadness – back to what I was like at college… Shorts, flip flops, fun with the family, good books and walks along the beach.
Have a think about it – and just make sure you’re not being one of those ‘stiffs’… There’s no need…
And if you’ve got any good stories about making this kind of change then pop them in the comments and let’s laugh about them together.
Best,
Henry.
PS: Don’t forget to take care of your FREE TRIAL access to my “Client Attraction System” with over 81 of the BEST, proven marketing campaigns for your salon or spa.
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